Even the best systems can let you down from time to time and, when they do, the most important thing is to know that help is just a telephone call away.
When a technical problem arises, we imagine a stopwatch is started, because every moment that goes by without a resolution could be costly for your business. Our automated and manned help-desk services have been designed to ensure that your IT support issues are addressed as quickly as possible – whether remotely, over the telephone or in person – to minimize the direct and knock-on effects such a problem could cause.
For your convenience, there are several ways you can contact our fully trained help-desk staff, depending on the nature and urgency of your technical issue. You can log the problem within your help-desk account on our systems, email our help-desk staff or you can call them for an immediate response.
Help desk is just one of the suite of services provided within our Managed Support package, although it can also be purchased independently or along with any number of our other IT support services.
To find out more about our Help Desk Services, contact us at 858-577-0246
or email us and we will be happy to answer any of your questions.